The all-in-one learning design tool for retail training

Scenario-based learning is a training method where retail employees practice real shop-floor situations by making decisions and seeing the consequences. Instead of only reading instructions or watching a video, associates choose how to respond and explore what happens next. With We Are Learning, you build interactive Stories with relatable 3D characters, branching conversations, and feedback, so staff can practice before serving real customers.

You can create retail training for customer service, sales conversations, upselling and cross-selling, product knowledge, and employee onboarding. Build learning around the moments that matter in your stores, from explaining a new collection to handling a return request. Combine character-led scenarios with videos, quizzes, hotspots, and open responses so employees explore information and put it into practice.

Use interactive scenarios to let associates rehearse everyday customer interactions, such as greeting a shopper, understanding their needs, explaining store policies, or handling a complaint. Learners choose how to respond and see how each decision changes the conversation. Branching paths show different outcomes, and feedback helps them reflect on their approach before similar situations happen on the shop floor.

Yes. You can build customer service scenarios where associates practice challenging conversations in a safe environment. For example, a customer might ask to return an item outside your policy, or get frustrated about an out-of-stock product. Create different conversation paths so employees practice listening, explaining their options, and knowing when to involve a manager, all based on your own service standards.

Scenario-based sales training gives associates a safe place to practice making relevant recommendations. Learners identify a customer’s needs, suggest a suitable upgrade or complementary product, and respond when the customer hesitates. Different paths show how timing, questions, and product relevance shape the outcome, helping employees build an upselling and cross-selling approach that puts the customer’s needs first.

Make product knowledge training more engaging by connecting product information to the moments employees actually use it. With We Are Learning, you can combine images, videos, hotspots, and quizzes with customer scenarios. Associates explore product features, compare options, and then practice explaining the benefits to a shopper, giving product knowledge a practical purpose beyond memorizing specifications.

Yes. You can create interactive retail onboarding that introduces new and seasonal employees to your store, service standards, products, and daily routines. Scenarios let newcomers rehearse common customer interactions, while quizzes and hotspots help them explore essential information. Share the training before their first shift, or use it alongside store orientation, shadowing, and hands-on practice.

Yes. Upload your existing PPT, PDF, and DOC files, such as store guides, product sheets, or onboarding materials, as the starting point for an interactive Story. Script Assistant, our AI-assisted authoring tool, helps turn that material into a structured script, and you add scenarios, quizzes, and hotspots. Your team reviews every scene for accuracy and alignment with your training goals.

Yes. The We Are Learning brand kit lets you apply your company fonts, colors, logos, and brand assets to your training. Build scenarios around your store context using ready-made 3D characters. For more specific needs, we can create custom avatars wearing your corporate uniforms and logo, so employees recognize their own workplace in the training.

Yes. No VR headsets or special hardware are needed. Interactive Stories run in up-to-date web browsers on computers and tablets, and on phones through the We Are Learning app for iOS and Android. Deliver training through your existing LMS, share it with a web link, or embed it in a page your employees already use.

Yes. Create training around shared products, procedures, and service standards, then roll it out across all your retail locations. Built-in translation lets you publish the same Story in multiple languages, so every team can learn in a language they understand. Your team can review translations and adapt examples or policies to local requirements.

Yes. You can export Stories as SCORM or xAPI packages for delivery through a compatible learning management system, adding interactive retail training to your existing setup. You can also share Stories through a direct web link or embed them in other pages, depending on how you want employees to access the training.